What information we collect when you book with us, and how it's used.
Note: This page is a good-faith starting draft based on how this website actually operates. It has not been reviewed by a lawyer and should not be relied on as legal advice. Please have it reviewed by a qualified professional before treating it as your final policy.
When you book a transfer, we collect the information you provide directly: your name, phone number, pickup and drop-off details, and flight information where relevant. If you pay online, payment is processed by Stripe, which handles your card details directly — we do not see or store your full card number.
We use this information solely to arrange and carry out your transfer: confirming your booking, tracking your flight, assigning a chauffeur, and communicating with you via WhatsApp before and after your ride.
Your booking details are shared with the licensed driver assigned to your transfer — typically our partner, Vikytransport AB — so they can carry out the ride. If you pay online, payment details are handled by Stripe under their own privacy policy. Messages sent via WhatsApp are subject to WhatsApp's (Meta's) own privacy terms.
Booking information is kept only as long as needed to complete your transfer and meet any legal or accounting obligations, after which it is deleted or anonymised.
As a resident of the EU/EEA, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at reservations@stockholmairporttransfer.com. You also have the right to lodge a complaint with Sweden's data protection authority, Integritetsskyddsmyndigheten (IMY).
See our separate Cookie Policy for details on what, if anything, this website stores in your browser.
For any privacy questions, email reservations@stockholmairporttransfer.com.