Everything customers ask us most, in one place. Still stuck on something? Message us directly on WhatsApp and we'll answer right away.
01Where will my driver meet me at the airport?
Your chauffeur waits in the arrivals hall, past customs, holding a sign with your name. We track your flight in real time, so even if you land early or late, your driver is there when you walk out.
02What happens if my flight is delayed?
We monitor every inbound flight automatically. If your arrival is delayed, your pickup adjusts at no extra cost, and you get 60 minutes of complimentary wait time after landing.
03Are your rates really flat, or are there hidden fees?
The price shown covers your transfer — congestion tax, parking and VAT included. A night surcharge may apply for pickups between 22:00 and 06:00, always shown before you confirm.
04Do you offer vehicles for larger groups?
Our standard fleet covers 1–7 passengers across the Sedan, SUV and Van. For larger groups, message us on WhatsApp and we'll arrange a minibus.
05How do I pay?
Pay the driver directly by card or cash (SEK, EUR, USD), or ask about a bank transfer for corporate bookings. We'll confirm the method with you on WhatsApp before pickup.
06Can I cancel or change my booking?
Free cancellation or changes up to 24 hours before pickup — just message us. Inside that window, we'll do our best to accommodate and confirm directly on WhatsApp.
07Which airports and areas do you cover?
We serve Stockholm Arlanda (ARN), Bromma (BMA) and Skavsta (NYO), plus city-to-city routes to Gothenburg, Uppsala, Norrtälje and Oslo. If you don't see your route listed, message us on WhatsApp for a custom quote.
08Who actually drives the vehicle?
Most rides are carried out by our licensed driving partner, Vikytransport AB, using background-checked, professionally insured chauffeurs.
09Can you provide a child seat?
Yes — let us know the child's age when you book on WhatsApp and we'll have the right seat ready in the car.
10What's the difference between the Sedan, SUV and Van?
The Executive Sedan seats up to 3 with 3 bags, the Executive SUV seats up to 4 with 4 bags and extra clearance, and the First Class Van seats up to 7 with 7 bags — full pricing is on the fleet page.
Still have a question?
Send it to us on WhatsApp and we'll get back to you directly — no forms, no waiting on hold.